HaxShield Terms of Service
Last Updated: January 20, 2026
1. Acceptance of Terms
By accessing or using any part of the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and any applicable policies referenced herein.
2. Description of Services
HaxShield provides a security awareness training and phishing simulation platform that may include educational content, simulated phishing campaigns, reporting, analytics, and administrative tools.
The Services are provided for general security awareness and risk-reduction purposes only and do not constitute legal, regulatory, compliance, or professional advice.
3. Customer Responsibilities
The Customer is solely responsible for:
- Determining which training, simulations, and security measures are required for its organization
- Ensuring that training and awareness activities comply with applicable laws, regulations, industry standards, contractual obligations, and cyber insurance requirements
- Creating, maintaining, and enforcing internal security policies and procedures
- Assigning training and simulations to users and determining training frequency
- Reviewing reports and monitoring completion and results
- Taking appropriate action based on reports, outcomes, and risk indicators
HaxShield does not determine what training is required for any specific organization, jurisdiction, or regulatory framework.
4. No Compliance or Security Guarantee
Use of the Services does not guarantee compliance with any law, regulation, standard, audit requirement, or insurance obligation.
Security awareness training and phishing simulations may help reduce risk, but no training program or platform can eliminate risk, prevent security incidents, or guarantee employee behavior or outcomes.
5. Training Content and Customization
Training content is provided on an “as-is” basis and may be updated, modified, or expanded over time.
Customers may submit feedback or request specific training topics or content. HaxShield may consider such requests at its discretion but is not obligated to:
- Create or deliver custom training
- Modify content to meet specific legal or regulatory requirements
- Certify or validate compliance with any requirement or framework
6. Reporting and Analytics
Reports and analytics reflect system activity, user interactions, and recorded events within the platform.
Reports do not verify employee comprehension, behavior, or compliance. The Customer is responsible for interpreting reports and taking appropriate action based on the information provided.
7. Phishing Simulation Authorization
The Customer authorizes HaxShield to conduct simulated phishing campaigns and related testing for users designated by the Customer.
The Customer represents and warrants that it has the authority to test its users and has obtained all necessary approvals, consents, and permissions required under applicable laws, policies, and agreements.
HaxShield is not responsible for unauthorized or improper use of phishing simulations.
8. Licensing and User Access
Access to the Services is licensed on a per-user basis unless otherwise stated in writing.
Each license is assigned to one individual user and may not be shared concurrently. The Customer is responsible for assigning, managing, and enforcing user access and license limits.
9. Fees, Billing, and No Refunds
Fees are governed by the applicable proposal, order form, or subscription agreement.
All fees are non-refundable unless expressly stated otherwise in writing.
10. Intellectual Property
All software, content, trademarks, materials, and intellectual property provided by HaxShield are the exclusive property of HaxShield or its licensors.
No rights are granted except as expressly set forth in these Terms.
11. Confidentiality
Each party agrees to protect the confidentiality of the other party’s non-public information and to use such information solely for purposes related to the Services.
12. Limitation of Liability
To the maximum extent permitted by law, HaxShield shall not be liable for any indirect, incidental, consequential, special, or punitive damages.
HaxShield’s total liability arising out of or related to the Services shall not exceed the fees paid by the Customer to HaxShield in the twelve (12) months preceding the event giving rise to the claim.
13. Indemnification
The Customer agrees to indemnify and hold harmless HaxShield from claims, damages, or liabilities arising from:
- The Customer’s use of the Services
- Failure to comply with applicable laws or requirements
- Unauthorized or improper use of phishing simulations or training content
14. Termination
HaxShield may suspend or terminate access to the Services for material breach of these Terms.
Termination does not relieve the Customer of any payment obligations.
15. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of New York, without regard to conflict-of-law principles.
16. Changes to These Terms
HaxShield may update these Terms from time to time. Updated Terms will be posted on this page. Continued use of the Services constitutes acceptance of the updated Terms.
17. Contact Information
If you have questions regarding these Terms, please contact: support@haxshield.com